Terms of Service (short version)

This short version contains unofficial summaries only.

Please read the full, legally binding version via link before using the Website

By using our website https://us-uk.bookimed.com, you agree to be bound by these Terms of Service. If you do not agree to them, please do not use the Website.

We may change the Terms of Use from time to time. We will tell you about changes in advance if they materially affect your rights.


Our services are free to you.

On the Website, you can:

  • find information about medical centers, doctors and the services they provide;
  • get advice from our coordinator about clinics, doctors, and services;
  • get help in choosing the best solution for you;
  • receive individual treatment programs from our partner clinics;
  • arrange a trip to the medical center of your choice;
  • pay a deposit to confirm an appointment;
  • order a «Second opinion».

We collect patients’ medical data only to pass it on to clinics to prepare an individualized program and provide you with services.


We only add licensed clinics that meet our internal standards. You can read about the criteria in the «Clinics’ Selection» section.

We present clinics to you using a unique algorithm to help you make the best choice. You can read about it in the Ranking Policy.

Information on the Website

Our goal is to give you the most objective information and help you get the best treatment possible.

The information you see on this Website is either collected directly from medical centers or from what we believe to be reliable, public sources. We try to keep the information up to date, but we cannot guarantee that it is accurate or up-to-date.

The partner clinics provide any prices listed on the Website or in the clinic’s treatment program. The medical center may change the scope and cost of procedures depending on the examination results or the reaction of an organism to a treatment. Also, it may not notify us of price changes, and they will be out of date. Leave an appeal on the website to get the most complete and up-to-date information for your specific case.

Some treatments and pharmaceuticals displayed on the Website may be prohibited in certain countries. We remind you that you are solely responsible for complying with the laws that apply to you.


To make it easier for you to communicate with the clinics and us, you can create an account on our Website.

With an account, you can:

  • submit and correct your personal information;
  • submit and correct your medical records;
  • send inquiries to clinics or doctors;
  • choose a treatment program at one of the clinics offered;
  • pay a deposit to confirm an appointment;
  • leave feedback and comments on your reviews.

Finance Policy

You use the Website for free except for the confirmation deposit, and clinics don’t pay us to add it to the Website.  If a clinic wants us to put it at the top of a particular directory, they can pay to promote it. In that case, it will be marked as «Promoted».

What do you pay for?

You have to pay a deposit to confirm an appointment you made via the Website. It is necessary to ensure your arrival to the medical centre. The clinics will decrease the treatment price by the amount of the deposit you made. As a result, with Bookimed, you will pay no more as if you would contact a clinic directly.deposit to confirm the appointment you made via the Website.

Please note: Clinics do not increase the cost of their services for you because of our help. The price of the clinic’s services remains the same for you, whether you go to the clinic yourself or through our Website. The price of the clinic’s services remains the same for you, whether you go to the clinic yourself or through our Website.

Moreover, you can receive special and promotional offers from clinics thanks to our agreements with them.

How do we earn money? We receive the confirmation deposits from patients and commissions from medical centers for our help in arranging trips for international patients. 

We receive the mentioned commissions under the relevant agreements directly or through our business partner – Bookimed Limited (registration number: 2371039; address: 14/F Golden Centre, 188 Des Voeux Road Central, Hong Kong).

You can read the full version of the Finance Policy here.

Review & Comment Policy

Only the patient or patient’s companion who has booked and visited the clinic for diagnosis and/or treatment through our platform can leave a review of the clinic.

The reviews on this Website reflect the opinions of our patients, and we treat them with respect. We believe that a diversity of opinions will help you make an informed decision when choosing a hospital, so we publish every review in its entirety, regardless of whether it is good or bad.

Any registered user can write comments on reviews.

We may remove reviews and comments that breach these Terms of Service (e.g., offending other users or violating the law). 

We are not responsible for the content of reviews and timely removal of reviews and comments that breach the Terms. 

You can read the full version of the Review & Comment Policy by clicking here.

Ranking Policy

We have developed our own automatic ranking system forming ratings to provide you with the most objective information about clinics and facilitate the selection. The algorithm works on a scoring basis each clinic earns points according to specific criteria. The information is always up-to-date because the system collects data on medical centers daily, calculates the scores once a week, and updates the ratings.

You can read the full version of the Ranking Policy by clicking here.



NIPC: 516363182

Address: Avenida Arriaga, n.o 30, 1.o andar, sala A, 9000-064 Funchal, Madeira, Portugal

Additional address: 14/F Golden Centre, 188 Des Voeux Road Central, Hong Kong.
Email: marketing@bookimed.com